Delivery to Mainland China – Service Workflow

【Delivery to Mainland China】

Imperial Patisserie now offers a special Hong Kong edition gift box direct delivery service to Mainland China. You can enjoy exclusive direct delivery prices (shipping included) when ordering gift boxes for your friends and family in Mainland China. All gift boxs delivered to Mainland China are under Imperial Patisserie’s export brand—Ming Artisan. They are 100% made in Hong Kong with guaranteed quality, allowing you to send your gifts with peace of mind.

Delivery Workflow:

1. Place order online (one address per order)
Place your order on the Hong Kong online store and provide: (1) recipient details, (2) recipient address.

2. Complete payment and system verification
After successful payment, the system will automatically verify the order and the information.

3. Receive login details for the delivery system via email
Within 3 business days, you will receive an email containing the login ID and password for the Delivery System.

4. Log in to the Delivery System to set shipping details
If you do not log in to fill these out, the system will use the default settings.
Set the shipping date:
If no shipping date is selected, the system will default to shipping within 3 days from the order date.
Set a greeting message (optional, up to 20 characters):
If no greeting is provided, the default message will be: “A gift from (Sender) via Mingyue!”
The greeting will be sent to the recipient via SMS.

5. Shipment arrangement
The system will arrange shipment according to the selected or default shipping date. Delivery will be handled by SF Express.

6.Track shipping progress
In the Delivery System, customers can:
Check shipping progress
View the tracking number (waybill number)

Ordering Notes:
1. Free shipping for single items to Mainland China; one address per item
The price of each confectionery gift box includes shipping from Hong Kong to Mainland China. Each item can be sent to one designated address, with shipment handled by SF Express.

2. One address per order
Each order can be shipped to only one address. If you have multiple delivery addresses, please place separate orders.

3. Delivery system and tracking
After your online order is paid and automatically verified, our Customer Service team will contact you by email within 3 business days with login details for the delivery system. You can log in anytime to check shipping progress and the tracking number to ensure smooth delivery.

4. SMS greeting message service (defaults apply if not set in the delivery system)
Each recipient can receive one greeting message of up to 20 characters. The system will send the greeting and a delivery reminder to the recipient via SMS in advance.

5. Shipment arrangement (defaults apply if not set in the delivery system)
Items will be shipped to the designated Mainland China address. The earliest dispatch date is within 3 business days after payment.

6. 100% Made in Hong Kong; centralized shipment from Hong Kong
All confectionery gift boxes are made in Hong Kong. After ordering, products are shipped from Hong Kong to Mainland China and then distributed to the designated recipient addresses.