Delivery and Redemption Details

Mooncake Products

Mooncake E-Voucher: After completing the online order payment transaction, you will receive the e-voucher via email to the registered email address on your order within one working day. (One e-voucher per PDF file)
*Please note that if you purchase a large quantity of e-vouchers, the system will send them via multiple emails.

Physical Mooncake Voucher: After completing the online order payment transaction, the physical mooncake voucher will be shipped to the registered Hong Kong address on your order within three working days via SF Express. (One physical voucher can be redeemed for one box of festive products as specified on the voucher)
*For the purchase of two or more Physical Mooncake Vouchers, enjoy a one-time free delivery service. A delivery fee of HK$30 will be charged for the purchase of one physical mooncake voucher.

Mid-Autumn Festival Hamper Orders: After completing the online order payment transaction, our customer service department will contact you via email within one working day to follow up on delivery arrangements. (The earliest delivery date is three working days after the transaction is completed, and within the product redemption period)

Mooncake Redemption Notices:

  • Customers can redeem mooncake products at the designated stores by presenting the Imperial Patisserie or Ming Artisan Mooncake Voucher.
  • Customers must present the physical mooncake voucher or a complete image of the mooncake e-voucher to redeem the mooncake products.
  • Each mooncake voucher can only be used to redeem the specified mooncake flavour as indicated on the voucher and cannot be exchanged for other products or cash.
  • Stores do not offer reservation services, please proceed directly to the designated store to redeem the mooncake products.
  • Mooncake redemption period is from 27 July 2024 to 12 September 2024. Redemption requests after this date will not be valid.
  • Mooncake redemption period is from 27 July 2024 to 12 September 2024. Redemption requests after this date will not be valid.
  • Please refer to the terms and conditions on the back of the physical mooncake voucher.

Customers can redeem mooncake products during the mooncake redemption period by presenting the mooncake e-voucher/physical voucher at designated Imperial Patisserie / Ming Artisan shops.

Pastry Products

Pastry E-Voucher: After completing the online order payment transaction, you will receive the e-voucher via email to the registered email address on your order within one working day. (One e-voucher per PDF file)
*Please note that if you purchase a large quantity of e-vouchers, the system will send them via multiple emails.

Pastry Physical Products: After completing the online order payment transaction, pastry products will be shipped to the registered address on your order within three working days. For pastry product orders totaling HK$1000 or above, you will enjoy free one-time delivery service. Orders below HK$1000 will be subject to a HK$50 delivery fee.

1) Each online pastry order will be shipped to one designated address (Hong Kong only).
2) Pastry orders will be delivered on Mondays to Fridays during office hours.
3) No delivery service is available for remote areas.

Customers can redeem products by presenting the physical voucher at designated Imperial Patisserie / Ming Artisan shops during the specified redemption period.

Terms and Conditions for E-Vouchers/Physical Vouchers

  • This voucher cannot be redeemed for other product styles or exchanged for cash.
  • No returns or exchanges will be accepted once the goods have been collected.
  • This voucher must be original; photocopies are not valid.
  • This voucher will be void if lost, defaced, or damaged.
  • Unredeemed gift boxes will be donated to charitable organizations.
  • In case of any disputes, Imperial Patisserie/Ming Artisan reserves the final decision and interpretation rights.
  • The Chinese version of these terms and conditions shall prevail. In case of any discrepancy between the Chinese and English versions, the Chinese version shall take precedence.

Customers can redeem products by presenting the e-voucher or physical voucher at designated Imperial Patisserie / Ming Artisan shops during the specified redemption period.