Delivery and Redemption Details

1) Festive Product Redemption Details

Festive Product E-Vouchers: After completing payment for your online order and verification by the system, the e-voucher will be sent to the registered email address on your order within one working day in the form of a PDF file.
*Please note that if you order multiple e-vouchers, the system will send them in multiple emails. 

Festive Product Physical Vouchers: After completing payment for your online order and verification by the system, the physical mooncake vouchers will be dispatched via SF Express delivery to the registered Hong Kong address on your order within three working days. (One physical voucher can be redeemed for the mooncake product specified on the voucher.)  

*For orders of three or more physical mooncake vouchers, you will enjoy one free one-time delivery service. For orders of two or less physical vouchers, a delivery fee of HK$30 will be charged.

Hamper Products：After completing payment for your online order and verification by the system, customer service will contact you by email within one working day to follow up on the delivery arrangements. (The earliest delivery date is three working days after the transaction is completed.)

Seasonal Products Redemption Period: November 24, 2025 – February 16, 2026
Christmas Products Redemption Period: November 24, 2025 – December 27, 2025
New Year Products Redemption Period: December 15, 2025 – February 16, 2026
Brown Sugar Pudding Redemption Period: January 26, 2026 – February 16, 2026
Jade Turnip Pudding Redemption Period: February 12, 2026 – February 16, 2026

2) Pastry Product Redemption Details

Cash E-voucher:

After completing the online order payment transaction, you will receive the e-voucher via email to the registered email address on your order within one working day. (One e-voucher per PDF file)

*Please note that if the quantity of cash e-voucher is large, the system will send them via multiple emails.
*The e-voucher given as part of the 25% cashback promotion can be used at designated Imperial Patisserie and Ming Artisan stores. It is applicable for purchasing original-priced physical pastry products, but not for seasonal products, panda products, any gift vouchers, and cannot be used in conjunction with other promotions.

Terms and Conditions for Cash E-Vouchers

  • Cash E-Vouchers can be redeemed for pastry products at designated stores. For complete details on redemption period, usage instructions, and terms & conditions, please refer to the information printed on each Cash E-Voucher.
  • No returns or exchanges will be accepted once the goods have been collected.
  • Pastry E-Voucher must be original; photocopies are not valid.
  • Pastry E-Voucher will be void if lost, defaced, or damaged.
  • Unredeemed gift boxes will be donated to charitable organizations.
  • In case of any disputes, Imperial Patisserie/Ming Artisan reserves the final decision and interpretation rights.
  • The Chinese version of these terms and conditions shall prevail. In case of any discrepancy between the Chinese and English versions, the Chinese version shall take precedence.

Pastry Physical Products:

After completing payment for your online order and verification by the system, pastry products will be shipped to the registered address on your order within three working days. For pastry product orders totaling HK$500 or above, you will enjoy free one-time delivery service. Orders below HK$500 will be subject to a HK$50 delivery fee.

Remark:

1) Each online pastry order will be shipped to one designated address (Hong Kong only).
2) Pastry orders will be delivered on Mondays to Fridays during office hours.
3) No delivery service is available for remote areas.

Pastry E-Voucher:

After completing payment for your online order and verification by the system, you will receive the e-voucher via email to the registered email address on your order within one working day. (One e-voucher per PDF file)

*Please note that if you purchase a large quantity of e-vouchers, the system will send them via multiple emails.

Terms and Conditions for Pastry E-Vouchers

  • Pastry E-Voucher cannot be redeemed for other product styles or exchanged for cash.
  • No returns or exchanges will be accepted once the goods have been collected.
  • Pastry E-Voucher must be original; photocopies are not valid.
  • Pastry E-Voucher will be void if lost, defaced, or damaged.
  • Unredeemed gift boxes will be donated to charitable organizations.
  • In case of any disputes, Imperial Patisserie/Ming Artisan reserves the final decision and interpretation rights.
  • The Chinese version of these terms and conditions shall prevail. In case of any discrepancy between the Chinese and English versions, the Chinese version shall take precedence.

 

Customers can redeem products by presenting the physical voucher at designated Imperial Patisserie / Ming Artisan shops during the specified redemption period.

Our Shop : https://www.ipastry.com.hk/ourshop/?lang=en
Tel : (852) 2217 3638 (Office Hours：Mon – Fri, 9:00am to 1:00pm, 2:00pm to 6:00pm)